• Robert Goolsby

    IT Director

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IT Director

About Me


I am an IT professional with significant experience in the Financial Industry.

My Profile

  • Name: Robert Goolsby
  • Date of birth: 11 November
  • Location: Suwanee, GA
  • Email: robert@gools.by

Who am I?

Robert Goolsby is the Director of Operations Enablement at Fiserv, Inc. Robert has responsibility for the Enterprise Monitoring strategy which includes the CA Suite of products, HP Sitescope, ExtraHop and Splunk. Additionally, Robert is responsible for the Microsoft Windows patching program and Windows PCI Compliance across a number of data centers.

Robert has been with Fiserv for 5 years and has been working within the IT Financial services industry for approaching 10 years. He has extensive experience within the IT Operations and Engineering space. He holds an MBA as well as a Bachelor’s Degree in Information Technology from Georgia Southern University and currently lives in Suwanee, GA.



Extensive experience in IT Financial services within the IT Engineering and Operations space

2010 / July - Present


Director, Operations Enablement (1 year)
Manager, Windows Operations (4 years)
System Administrator, Sr (1 year)

Most recently:
Leading separate teams of Systems Engineers supporting large-scale, enterprise-class Microsoft Windows-based platforms running in multiple Fiserv data centers. Providing leadership for the Windows server patching program, audit compliance (especially PCI, but also FFIEC, SSAE 16, and internal audits), technical service requests and change implementation functions within Windows platform operations.

Leading a dedicated team that provides technical support for all infrastructure monitoring and management-related activities. This team is responsible for the implementation, management, and maintenance of monitoring solutions, specifically from CA Technologies including Nimsoft, Spectrum, eHealth, System Edge agents, NetQoS, Application Performance Management (Introscope and CEM), and Virtual Assurance for Infrastructure Manager (VAIM).

Responsible for the leadership and vision in the rollout of an enterprise-class Splunk deployment across multiple data centers driving towards operational goals

Managing a team of WebMethods System Administrators supporting a 24/7 production critical envrionment

2009 / Feb - 2010 / July

Syngenta Seeds

Service Delivery Manager
2007 / May - 2009 / Feb

Co-Op Financial Services (CUSC)

Systems Administrator, Sr

"Robert is an excellent worker and colleague. Our direct interaction was limited, but he was stationed only about 10 feet away from me, so I was able to discern that he knew what he was doing. He is also friendly and has a good sense of humor"

Syngenta Seeds.

"Robert continutes to push the status quo and is never content with "doing what we've always done"."

Fiserv Inc.



My educational background.

2011 / Sept - 2013 / Jul

Georgia Southern University

Masters of Business Administration
4.0 GPA
2002 / Sept - 2006 / Dec

Georgia Southern University

B.S of IT

Major: Information Technology

Specialization: Knowledge Management and IT Integration
Second discipline: Management

My Skills


Wide variety of skills and experience

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    1. CA Suite (Nimsoft, Sysedge, APM, ASM)
    2. Splunk
    3. ExtraHop
    4. HP Sitescope
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    PCI Compliance

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Contact Me


Get in touch via contact form or email us directly. I will get back to you as soon as possible.

Suwanee, GA


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